DRIVERS OF EMPLOYEE PERFORMANCE IN A LAUNDRY SERVICE: THE ROLES OF JOB SATISFACTION, SELF-EFFICACY, AND ORGANIZATIONAL CULTURE

Ni Komang Santi Yulia Sari; Gde Bayu Surya Parwita; Ni Made Dwi Puspitawati

doi:10.36733/emas.v6i11.13015

Authors

Ni Komang Santi Yulia Sari Universitas Mahasaraswati Denpasar
Gde Bayu Surya Parwita Universitas Mahasaraswati Denpasar
Ni Made Dwi Puspitawati Universitas Mahasaraswati Denpasar

DOI:

https://doi.org/10.36733/emas.v6i11.13015

Keywords:

employee performance, job satisfaction, self-efficacy, organizational culture

Abstract

Employee performance is an important component in achieving organizational goals. This study aims to examine the influence of job satisfaction, self-efficacy, and organizational culture on employee performance. This study was conducted at Central Laundry Service Kerobokan Badung, a hotel laundry service company. The research method used was quantitative with a saturated sampling technique, where the entire population of 52 employees was used as the sample. Data collection was conducted through observation, documentation, interviews, and questionnaires. Data analysis used multiple linear regression with SPSS version 25. The findings of this study indicate that job satisfaction has a positive and significant effect on employee performance, self-efficacy has a positive and significant effect on employee performance, and organizational culture has a positive and significant effect on employee performance.

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