PENGARUH KARAKTERISTIK INDIVIDU, KOMPETENSI, DAN IKLIM ORGANISASI TERHADAP KINERJA KARYAWAN PADA PT TELKOM CABANG UBUD GIANYAR

Abstract

PT Telkom as a state-owned company should provide satisfactory service to its customers, for this reason, employees who are competent in their respective fields of work are needed so that they can show maximum performance in providing services. However, several problems began to be encountered, starting from individual characteristics, employee competence, and an organizational climate that was not yet conducive, causing employee performance to be less than optimal. This study aims to examine and obtain empirical evidence of the influence of individual characteristics, competencies, and organizational climate on employee performance at PT Telkom Ubud Gianyar Branch. The population in this study was all employees at PT Telkom Ubud Gianyar Branch as many as 35 people, the sampling technique used a saturated sample, so that the entire population was used as a sample. The analytical tools used are multiple linear analysis, classical assumption test, t test, and F test. The results of this study indicate that individual characteristics have a positive and significant effect on employee performance at PT Telkom Ubud Gianyar Branch. Competence has a positive and significant effect on employee performance at PT Telkom Ubud Gianyar Branch. Organizational climate has a positive and significant effect on employee performance at PT Telkom Ubud Gianyar Branch.