USADI, Made Pradnyan Permana; PURNAMASARI, I Gusti Ayu Komang Trihita. OPTIMALISASI PENANGANAN KELUHAN TAMU DALAM MENINGKATKAN SERVICE RECOVERY PADA ROYAL TULIP SPRINGHILL RESORT JIMBARAN. PROSIDING SEMINAR NASIONAL PENGABDIAN MASYARAKAT (SENEMA), [S. l.], v. 3, n. 2, p. 870–877, 2024. Disponível em: https://e-journal.unmas.ac.id/index.php/seminarfeb/article/view/10406. Acesso em: 2 agu. 2025.