PELAKSANAAN TANGGUNG JAWAB ATAS HAK KONSUMEN TERHADAP KLAUSULA PENAWARAN PAKET WISATA DI BALI AMBASSADOR TOUR AND TRAVEL

Authors

  • Komang Ayu Tiara Pratiwi Fakultas Hukum Universitas Mahasaraswati Denpasar
  • I Wayan Agus Vijayantera Fakultas Hukum Universitas Mahasaraswati Denpasar

Keywords:

Responsibility,Agreement, Consumer Protection, Travel Agency

Abstract

The purpose of this research is to find out the mechanism and implementation of the responsibilities of Bali Ambassador Tour And Travel regarding the right to the travel package offer clause. The type of legal research used is the empirical legal method. The result of this study is that the implementation of the responsibilities of travel agents is regulated in Article 7 letter g of the Consumer Protection Law. This shows that the travel agency has been responsible for hotel losses that are not in accordance with the contents of the tour package agreement. With this the responsibility given is by way of compensation to consumers. Every problem at Bali Ambassador Tour And Travel will be resolved by negotiation.

References

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Hukum Biro (StudiDibeberapa Biro Perjalanan Wisata Di Kota Yogyakarta). Penulis Hukum, Fakultas Hukum Universitas Islam Indonesia . Yogyakarta.

Jurnal

I Made Surya Adhitthana, I Ketut Markeling, A.A. Ketut Sukranatha, Tanggung Jawab Pelaku Usaha Travel Atas Kerusakan Barang Bawaan Milik Pengguna Jasa Pada PT. Bali Sinar Permata Tour & Travel Di Denpasar, Jurnal Bagian Hukum Bisnis Fakultas Hukum Universitas Udayana.

Litari Elisa Putri, Hamza, Yulia KW, 2018, Tanggung Jawab Perusahaan Jasa Perjalanan (Travel Agency) Terhadap Konsumennya (Studi Pada PT Arie Tours dan Travel Cabang Bandar Lampung), Jurnal Fakultas Hukum Universitas Lampung, Vol. 1 No. 2, 2018.

Internet

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Peraturan Perundang-Undangan

Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen, Lembaran Negara Republik Indonesia Tahun 1999 Nomor 22, Tambahan Lembaran Negara Republik Indonesia Nomor 3821.

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Published

2023-04-01