I Gusti Ngurah Bagus Adhi Putra Sahadewa, A.A Putu Agung, and Ni Putu Cempaka Dharmadewi Atmaja. “PENGARUH E-SERVICE QUALITY DAN E-TRUST TERHADAP E-LOYALTY PELANGGAN GRAB DI KOTA DENPASAR ”. Jurnal Bakti Saraswati (JBS) 12, no. 1 (July 26, 2023): 39–50. Accessed July 2, 2025. https://e-journal.unmas.ac.id/index.php/baktisaraswati/article/view/7245.