I GUSTI NGURAH BAGUS ADHI PUTRA SAHADEWA; A.A PUTU AGUNG; NI PUTU CEMPAKA DHARMADEWI ATMAJA. PENGARUH E-SERVICE QUALITY DAN E-TRUST TERHADAP E-LOYALTY PELANGGAN GRAB DI KOTA DENPASAR . Jurnal Bakti Saraswati (JBS), [S. l.], v. 12, n. 1, p. 39–50, 2023. Disponível em: https://e-journal.unmas.ac.id/index.php/baktisaraswati/article/view/7245. Acesso em: 9 aug. 2025.