INOVASI PELAYANAN PUBLIK BERBASIS TEKNOLOGI INFORMASI DAN KOMUNIKASI BERDASARKAN NILAI KEARIFAN LOKAL BALI
Keywords:
good governance, public service, and local wisdomAbstract
Regulation on Public Service in Indonesia as governed by Law no. 25/2009 is principally established to ensure improving the quality of public services in the hope of maintaining the values of local wisdom that grow and develop in the community. The objective of the research is to analyze the local wisdom of Bali related to good governance, analyze the innovation of public service which has been done by provincial and district / city government. The research location is in Provincial and Regency / Municipal Government in Bali, and Indigenous Villages in Bali with data collecting technique through in-depth interview, then the data are analyzed using qualitative analysis technique along with semiotics deconstructive thinking pattern. The results showed that the implementation of bureaucratic reforms in local government in Bali by innovating the public service system based on local wisdom has not been optimal, because from the research results only Denpasar city that has built a public service system based on Information and Communication Technology (ICT) which based on local wisdom under the name e-Sewaka Dharmopadesa as an effort to build innovation of public service system in accordance with the hopes and interests of society in Bali that is heterogeneous due to the development of tourism.