Pengaruh Komunikasi Interpersonal Dokter Gigi Dalam Pelayanan Kesehatan Gigi Terhadap Tingkat Kepuasan Pasien Di Poli Gigi Puskesmas Abiansemal I Badung
Kata Kunci:
Dental health service, interpersonal communication, level of patient satisfactionAbstrak
Introduction: Communication that occurs between doctors and patients is a form of interpersonal communication, namely communication that occurs face-to-face and directly. Physician communication competence is very influential on success in solving patient health problems. Doctor-patient interpersonal communication will be said to be effective if there are elements of openness, empathy, a supportive attitude, a positive attitude, and equality in the message and the message received can be understood by the recipient of the message. The creation of good communication between dentists and patients is one of the factors that causes patients to feel satisfied with the health services they provide.
Method: The method used in this research is evaluation research. The research subjects were 55 patients at the dental clinic at the Abiansemal I Badung Health Center.
Results: Double linear regression analysis results is done to see the influence of dentist interpersonal communication on the level of patient satisfaction seen from the results of the Simultaneous F-test obtained p <005, which indicates there is a significant influence between the five variables of dentist interpersonal communication (openness, empathy, supportive attitude, positive attitude, equality) on the level of patient satisfaction.
Conclusion: that from interpersonal communication carried out by dentists in providing dental health services it affects the level of patient satisfaction at the dental polyclinic at the Abiansemal I Badung Health Center.
Referensi
Chairunnisa C, Puspita M. Gambaran Kepuasan Pasien Rawat Jalan Terhadap Pelayanan di Rumah Sakit Islam Jakarta Sukapura (RSIJS) Tahun 2015. Jurnal Kedokteran dan Kesehatan. 2017;13(1): 9-27.
Novianti A. Komunikasi Dokter dan Pasien sebagai Faktor Pendukung Keselamatan Pasien di Rumah Sakit. In Proceeding Seminar Nasional Keperawatan. 2017;3(1): 143-149.
Supartiningsih S. Kualitas Pelayanan Kepuasan Pasien Rumah Sakit: Kasus pada Pasien Rawat Jalan. Jurnal Medicoeticolegal dan Manajemen Rumah Sakit. 2017;6(1): 9-15.
Wardhani AI, Soedarsono DK, Esfandari DA. Efektivitas Komunikasi Interpersonal Pada Kegiatan Komunikasi Dokter Pasien Di Konsultasi Gratis Rs Ortopedi Prof. Dr. R. Soeharso Surakarta. eProceedings of Management. 2016;3(2).
Yudia RCP. Pengaruh Komunikasi Interpersonal Dokter Pasien Terhadap Kepuasan Pasien Rawat Inap di RSUD Sjahranie Samarinda 2019. Disertasi Universitas Hasanuddin. 2019.
Candrasari S. Komunikasi Interpersonal Melalui Penggunaan Media Sosial antara Dokter dan Pasien di Klinik Medika Lestari Jakarta. Professional: Jurnal Komunikasi dan Administrasi Publik. 2019;6(1).
Agvanesia R, Agus Z, Rahmi E. Hubungan Komunikasi Interpersonal Dokter Gigi Muda dengan Mutu Pelayanan Ditinjau dari Kepuasan Pasien di Klinik Fakultas Kedokteran Gigi Universitas Andalas. Andalas Dental Journal. 2014;2(2): 70-76.
Liow D, Himpong M, Waleleng G. Peran Komunikasi Antara Dokter dan Pasien dalam Pelayanan Medis di Klinik Reci Desa Sinsir Kecamatan Modoinding. Acta Diurna Komunikasi. 2020;2(1): 1-14.
