THE EFFECT OF PERCEIVED EASE OF USE AND VIRAL MARKETING ON DECISION OF USE AND CUSTOMER SATISFACTION GO-JEK IN DENPASAR CITY

  • Kadek Mila Sutri Devi Mahasaraswati Denpasar, Kamboja Street 11A, Denpasar, 80233, Indonesia
  • Ni Putu Nita Anggraini Mahasaraswati Denpasar, Kamboja Street 11A, Denpasar, 80233, Indonesia
  • I Wayan Suarjana Mahasaraswati Denpasar, Kamboja Street 11A, Denpasar, 80233, Indonesia
  • I Wayan Mendra Mahasaraswati Denpasar, Kamboja Street 11A, Denpasar, 80233, Indonesia
  • I Gede Gama Mahasaraswati Denpasar, Kamboja Street 11A, Denpasar, 80233, Indonesia
Keywords: customer satisfaction, decision, perception of ease of use, viral marketing, Denpasar

Abstract

The purposes of this study is to analyze the effect of perceived ease of use and viral marketing on decision of use and customer satisfaction Go-Jek in Denpasar. The sample size is 100 Go-Jek customers in Denpasar. Sampling method is accidental sampling. The data were submitted to PLS for structural equation modeling. The results showed that the ease of use perception variable did not affect the size used with the t-statistic value of 1.619. Viral marketi ng variables significantly influence the results of use with a t-statistical value of 5,180. Variables and forms of use on customer satisfaction with a t-statistical value of 14.335.

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Published
2019-02-22